Sales and Customer Support Training & Development Specialist


Posted Date
Job ID
Job Function
Call Center
REI City
REI State
REI Location
Sales & Customer Support
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
Join us on our mission as we fight for a life outdoors!  We are looking for a creative training designer to support our call center as work to upskill our team and make amazing employee experiences.   Not only will you be designing content, but you will be working as a trusted advisor to the business and help with facilitation as needed.

This job contributes to REI’s success by providing training and talent development solutions that support Sales and Customer Support (SCS) to deliver on REI’s business and operational goals. This includes partnering with the Supervisor and SCS Leadership to design and deliver learning and development objectives that maximize talent, engage our workforce and allows learners to demonstrate measurable improvement in skills, knowledge and confidence. Training deliverables include solutions designed to support SCS operations, New Hire Training and Orientation (Intro to the Co-op, Sales, Loyalty, Customer Service and Experiential training), Advanced Sales & Product Training, soft skills, and additional training as needed.

Bring your passion and expertise
  • 2+ years’ experience in an Organizational Development role and/or designing and delivering training content to a variety of audiences
  • 2+ years’ experience in retail or related sales/service industry.
  • Basic knowledge of the Adobe design suite and Microsoft applications.
  • Facilitation experience.
  • Experience with training measurement.
  • Basic project management skills including ability to create action plans and timelines and complete assignments in a timely manner
  • Ability to communicate (influence, present data) with stakeholders
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Challenges the status quo, champions change and influences others to change.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $23.90 - $29.90 per hour . 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$23.90 - $29.90 per hour
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.