Senior Design Program Manager

Posted Date: Oct- 5-2021

Job ID: 21891

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

The Digital Platforms and CX Strategy team at REI is seeking a Senior Design Program Manager to help establish design operations for our team of designers, researchers, writers, and managers. In this role, you will create and drive the program vision, roadmap, and discovery, and own the programs and processes that keep the team focused, happy, and operating at scale. You’ll establish and maintain processes and programs in three pillars: people, practice, and platforms. Your responsibilities will include managing onboarding and offboarding; measuring, monitoring, and improving team health and culture; establishing work intake and planning practices; planning and coordinating team learning and development; creating and maintaining knowledge management and governance; and managing contracts, access, and training related to tools exclusive to the digital experience team. You will also mentor more junior employees. In addition to working with the digital experience team, you'll also collaborate with cross-functional partners in product management and engineering, as well as other program and project managers around the co-op. You'll be joining a fast-paced, growing, and passionate community where you'll be empowered to define best practices, discover, and deliver impactful solutions to our customers, and drive the mission of the co-op. Job 

Responsibilities 
• Create new and maintain existing tools, workflows, or systems to support the growth of the digital experience community, including processes to identify, prioritize, escalate, and track actionable items and risks, and report progress to appropriate levels of digital experience leadership or in divisional planning activities 
• Facilitate conversations around team health measurement, including Pulse surveys, and act based on results in neutral manner across the digital experience community 
• Define knowledge management best practices and identify new areas to better document programs 
• Mange and evaluate vendors and tools selection, create SOWs, and manage external vendor relationships for tools specific to the digital experience community 
• Create process and manage intake of new work, coordinate across teams to funnel work to appropriate intake channels, and create alignment artifacts for their area of focus 
• In collaboration with people managers, establish team learning and development goals, and coordinate the logistics of trainings and other learning activities to accomplish those goals 
• Create and manage opportunities to provide outside inspiration (e.g. lunch and learns, speaker series, workshops) 
• Contribute to design leadership's overall staffing plans relevant to design, research, content, and operations teams

Bring your passion and expertise

Minimum Qualifications 
• Typical applicants for this role will have 4+ years of experience planning and delivering digital programs 
• Demonstrated knowledge in two or more of the core areas of design program operations: design process, customer journeys, design research, design systems 
• Experience working collaboratively with marketers, software engineers, data analysts, and UX designers, researchers, and writers 
• Fluency and comfort in understanding and discussing design, research, content, and operations practices with team members 
• Proven track record of delivering results from an impactful program 
• Advanced understanding of software stacks and Agile environments 
• Able to self-serve most data needs using the current infrastructure 

Preferred Qualifications 
• Experience building or participating in building a design operations practice 
• MBA or equivalent practical experience

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.