Senior Product Manager - Customer Accounts Platform

Posted Date: Nov-10-2021

Job ID: 22213

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

Help define and create the foundational capabilities REI needs in order to know our members and customers while empowering them to shape their engagement with the co-op!  REI is looking for a seasoned product manager with experience building enterprise-level platforms to lead our Customer Accounts Platform team.  This team is focused on enterprise needs related to customer identity and access management and customer profile.  Other key responsibilities include ensuring that the data customers share with us is kept secure and is used to their benefit and to that of the co-op.

In this role, you will work with a talented cross-functional team to guide products from ideation to launch, focused on crafting innovative solutions to customer and business problems. We are looking for a product leader who is passionate about understanding needs from across the co-op related to customer identity and profile, and who is able to translate those needs into solutions that deliver the greatest possible value for our members and for REI.

  • Establish a product vision and roadmap and get others on-board with the plan
  • Lead product discovery efforts focused on validating potential value, technical feasibility, and solution design for product opportunities
  • You’re charged with building a platform!  Elicit needs from a wide assortment of stakeholders from across REI’s lines of business, and identify those opportunities that will deliver the most value for the broadest set of internal and external customers
  • Use market research, analysis, and direct engagement with our internal and external customers to create product requirements and define success metrics
  • Partner closely with engineering and design to drive product discovery and development
  • Manage your product backlog, making data-driven prioritization decisions that lead to optimal value delivery against identified objectives
  • Collaborate with other product managers and internal teams as a trusted advisor to achieve shared objectives
  • Monitor and analyze emerging consumer and technology trends to advance our product capabilities and drive innovation

Bring your passion and expertise

Minimum qualifications
  • 5+ years experience as a Product Manager of digital or ecommerce products
  • Experience with developing platform products that empower organizations or teams by delivering foundational capabilities
  • Experience with customer identity and access management
  • Experience managing custom and third-party enterprise applications
  • Bachelor’s degree or equivalent experience

Preferred qualifications
  • Education or experience in a technical discipline such as computer science
  • Experience evangelizing new technologies across teams to accelerate adoption


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.