Senior Product Manager

Posted Date: Sep-24-2021

Job ID: 21381

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job


Want to help create the future of customer self-service support and agent experience at REI? As a Senior Product Manager on the Customer Platform team, you will be working on self-service features, products and platform capabilities to deliver amazing customer and agent experiences as we scale to the next stage of our membership and co-op growth.

In this role, you will work with a talented cross-functional team to guide products from ideation to launch, focused on crafting innovative technologies and solutions that will make it easy and fun for everyone to enjoy the outdoors. To achieve this vision, we are looking for a product leader that is passionate about empowering customers to discover new ways of solving pain points using self-service and enabling agents to seamlessly provide advice, expertise and recommendations in all channels where customers and members choose to engage with the co-op.

Responsibilities
  • Lead ideation, product development, test design and launch of products and services
  • Establish a shared vision and roadmap to guide product decisions and prioritization 
  • Use market research, analysis and user studies to create product requirements and define success metrics
  • Partner closely with engineering, design and customer support organization to drive product development
  • Collaborate with other product managers, analytics and internal teams as a trusted advisor to achieve shared objectives
  • Monitor and analyze emerging consumer and technology trends to advance our product capabilities and drive innovation

Bring your passion and expertise

Minimum qualifications
  • 5+ years experience managing digital or ecommerce products
  • Experience with self-service products and technologies
  • Experience with product testing and experimentation
  • Experience driving product vision, go-to-market strategy, prioritization and design discussions
  • Experience managing custom and third-party enterprise applications
  • Bachelor’s degree or equivalent experience

Preferred qualifications
  • Experience with customer support or call center technologies
  • Experience with platform products
  • Experience evangelizing new technologies across teams to accelerate adoption
#LI-BS1

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.