Senior Quality Assurance Technician, Hardgoods

Posted Date: Feb- 4-2021

Job ID: 19222

Job Type: Full Time

Job Function: Product Design/Development

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This job contributes to REI’s success by being responsible for quality assurance of individual products and complete product lines consisting of moderate to extreme levels of difficulty, complexity or breadth of scope; taking place through daily interaction and oversight during product creation, establishing all quality control expectations and remediation of any quality issues arising after product ship from the manufacturing vendor.

  • Act in accordance with REI’s guiding values and mission.
  • Establish and maintain best quality practices for respective product types
  • Maintain awareness of all internal and external requirements associated to respective product 
  • Ensure adherence to established best quality practices during product creation; from product inception, up to manufacture
  • Establish and maintain correlation between product testing efforts and quality assurance and control efforts
  • Perform FMEAs and other analysis with cross functional teams to determine needs for new test and quality control requirements
  • Design and iterate new quality inspection methods in the absence of standardized and existing methods
  • Research, design and publish formal quality control plans specific to REI developed products
  • Identify quality issues (after product leaves manufacturing vendor)
  • Provide oversight of identified quality issues (above) from discovery to resolution
  • Operate industrial shop tools as needed per product type
  • Direct the efforts of outside contracted resources to ensure adherence to industry and internal standards
  • Provide routine status updates in a timely manner and keep business partners continuously informed on quality issues
  • Provide expert analysis of qualitative and quantitative results and present objective recommendations to cross-functional product development teams
  • Maintain and readily communicate all internal procedures and best practices; ensure procedures and practices are up to date
  • Maintain archives and revision control of all quality associated procedures, protocols, documents, and records
  • Serve as a quality consultant for all new technology and product developments
  • Keep informed of the latest developments in the field by reading trade journals, individual contacts and attendance at appropriate meetings and/or trade shows
  • Approach challenges by creating and evaluating multiple alternatives
  • Work within project schedules
  • Acknowledge that your work affects the quality level of the final product
  • Holds “specialist” role in multiple domains
  • Provide mentorship to Staff Quality Assurance Technicians
  • Manage interns
  • Perform other tasks as assigned

Bring your passion and expertise

  • 2-year degree in technical or related field
  • 8 year’s prior experience in a similar position
  • Computer experience and knowledge of Microsoft applications required (Outlook, Word, Excel, PowerPoint)
  • Expertise with quality assurance and quality control best practices, procedures and equipment
  • Familiarity with product related testing practices, procedures and equipment
  • Technical Aptitude - Ability to perform professional assignments of wide variety and complexity under general direction with considerable discretion as to work details given experience level
  • Fostering Innovation - looking beyond the norm to develop new practices and embrace necessary change
  • Effective Communication - Clear communication to internal and external customers in multiple formats (written, verbal)
  • Patience / Listening / Respect - Thoughtful reflection and understanding of what others are saying before responding / reacting; acknowledging the needs and work of others
  • Approachability - Always open to the needs of your team and customers
  • Accepting Constructive Feedback - Utilizing the team’s knowledge and individual strengths to improve upon work
  • Accountability - Taking accountability for your actions
  • Self Sufficient - Ability to complete quality assurance deliverables of wide variety and complexity under general direction with considerable discretion as to work details given experience level
  • Multi-tasking - Ability to manage development of multiple projects at varying levels of completion, difficulty and size effectively during the same time
  • Domestic and international travel capability
  • Work Management - Strong project management, organizational skills, and acute attention to detail
  • Professional Expertise - Possessing expertise in professional area with experience backing it up.  Maintaining knowledge of current advancements in technical areas
  • Fostering Partnerships - Building partnerships with internal customers
  • Promoting Teamwork - Utilizing and appreciating the power of the team over individual contributions
  • Problem Solving - Effectively analyzing all aspects of a problem, gathering necessary data, consulting others, making an informed decision and communicating it to the appropriate people
  • Product Knowledge – Extensive knowledge of construction and quality of assigned product type
  • Testing and Fabrication - Experience operating test and shop equipment related to assigned product type
  • Materials Knowledge – Extensive knowledge of assigned product type materials and their respective properties
  • Quantifiable Results - Demonstrated solid training and understanding of statistical sampling, inspection and analysis
  • Mentoring - Setting a positive example for others within the team to follow and coaching them on best practices
  • Provide Project Leadership - Take ownership of projects, be decisive while considering the overall project and resources involved; Take global consideration of each decision and action
  • Awareness of Company Objectives and Priorities - Consider financial impact and resource loading before engaging in new activities and monitoring progress throughout development
  • Actively participate and collaborate with others on one's own team and across REI for the achievement of business goals
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidate information from various sources including feedback from others to reach sound decisions
  • Consider the ultimate impact of decisions and actions on internal and external customers
  • Work smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly convey and accurately receive information by a variety of methods and in various situations
  • Build rapport with all kinds of people inside and outside the organization
  • Act upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenge the status quo, champions change and influences others to change

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.