Senior Systems Engineer - MAC

Posted Date: Aug- 5-2020

Job ID: 17973

Job Type: Full Time

Job Function: Information Technology

City: Bellevue

State: Washington

Store: Greater Seattle Area



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

This role contributes to REI’s success by participating in building and maintaining Information Technology infrastructure Company wide. The primary responsibility for the role is to administrate JAMF Pro and be the tier 3 escalation point for Mac devices. Duties include analyzing requirements for solving highly complex business problems and coordinating detailed plans for implementation. Installs, tests, implements, and supports highly complex IT infrastructure systems. Diagnoses and resolves highly complex issues regarding system configurations, including hardware and software installations, setups, researching error messages and implementing fixes. Models and acts in accordance with REI’s guiding values and mission.


  • Acts as information resource and internal consultant in their area of technical discipline to perform systems analysis and requirements gathering for highly complex IT and business systems
  • Develops detailed plans, diagrams and documentation, and implements company-wide projects, communicating with and coordinating among vendors, end users and Information Technology staff
  • Develops and maintains system solutions that maximize quality, performance, availability, scalability and security following departmental policies and standards
  • Evaluates new versions or updates to systems to determine feasibility for use, prepares plans for adoption, and makes recommendations to senior staff and management
  • With little supervision, installs, tests, implements and supports new versions or updates to enterprise hardware or software while keeping management fully informed of plans and progress. Coordinates with Information Technologies staff and business units for quality assurance testing and scheduling of move to production level
  • Coordinates and oversees work provided by vendors on highly complex system installations using standardized work plans
  • Plans and manages small to medium size projects, and coordinates own task planning for projects with management agreement
  • May coordinate activities of project team or other team members
  • May act as a source for direction, training and guidance for less experienced departmental staff
  • Provide clear and concise communications

Bring your passion and expertise

  • Bachelor’s degree in computer science, or equivalent training and experience preferred. 
  • 5+ years Information Technology experience in an Enterprise environment
  • 2+ years experience administrating JAMF Pro
  • 2+ years direct experience maintaining Mac devices in an Enterprise environment
  • 2+ years experience utilizing command line interface and shell scripting
  • Experience with Adobe Creative Cloud in an Enterprise environment
  • Knowledge of local network (LAN) infrastructure components and ability to troubleshoot and collaborate with staff and vendors to resolve problems
  • Ability to participate in on-call rotation for 24x7 service requirement
  • Ability in all areas of technical writing skills for information or infrastructure systems preferred
  • Ability to work on multiple assignments simultaneously
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. 
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.