Senior Systems Engineer

Posted Date: Aug-31-2018

Job ID: 11503

Job Function: Information Technology

City: Kent

State: Washington

Store: Kent Headquarters


What's cool about this job

As the Senior Systems Engineer in our Enterprise Telecom and UC space, you’ll be designing, implementing, and supporting key solutions for our business teams and IT staff. You’ll be directly responsible for maturing our existing solutions while also helping to gather requirements to define and implement our next generation solutions based on evolving business priorities.  Driving strategies and efforts to deploy centralized telephony solutions for both our Retail and Contact Center businesses beginning in Q1 of 2019 will be a top priority.   

You’ll be providing day-to-day oversight and support for our Enterprise voice systems, contact center solution, Skype for Business EV, and videoconferencing environments. Critical aspects of this position also include managing vendor relationships with service providers & technology partners ensuring services are delivered to our customer’s expectations. 

You’ll be able to grow your skills and explore new technologies as we continually evolve our people, process and technologies to include improving our overall collaboration footprint across our employee and customer base.

  • Monitor operations of enterprise platforms, manage and communicate service escalations, ensure adherence of SLA’s for external contract dependencies are met
  • Provide technical support and maintenance for existing and new communication services
  • Perform complex tasks relating to telecommunications network operations design, installation, and/or maintenance for local, off-site and/or remote locations
  • Responsible for the configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications network components
  • Plan and execute on large scale system projects, upgrades, and remote deployments 
  • Identify solutions aligning with technology roadmap, provide best practice recommendations for ensuring a cost effective and efficient infrastructure environment is created/maintained
  • Serve as a technical specialist for the resolution of complex enterprise solutions and telecommunications network challenges
  • Identify support trends and develops plans designed to resolve problems and prevent reoccurrence
  • Work on moderate to complex projects as both a project lead and team member
  • Perform capacity planning and analysis to ensure telecommunications strategy can support long term growth of data and applications
  • Translate and document complex architecture details into comprehensive Visio diagrams

Bring your passion and expertise

  • Broad knowledge of Contact Center solutions, telecommunication platforms, unified communications, voice & video conferencing, and voice/network architectures
  • Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
  • Technical knowledge and aptitude in the areas of SIP, VOIP networks, network topologies, telecommunications (configuration and connectivity), Voice & Video conferencing services
  • Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues
  • Ability to effectively communicate with a broad base of end users
  • Basic understanding of the enterprise business and business processes; awareness of business unit functions and cross-group dependencies/relationships
  • Good judgment and analytically skills; as well as follow-up and organizational skills
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs

Preferred Knowledge & Skills Elements:
  • Avaya CM, Skype for Business, Cisco CUCM, Calabrio, Audiocodes, Aspect, Genesys, Polycom, Carrier Services, Prognosis, Solar Winds, Visio technical 

Why you'll love it here

REI Information Technology is a team of creative and smart technologists who work in a collaborative environment to build business value through technology. And, we have the support of a great company to tackle some dynamic challenges that will keep REI relevant for years to come. If you have a passion for the outdoors and want to be a part of innovating retail technology, this job is for you.

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.