Senior UX Manager, Product, Content, Findability

Posted Date: Dec- 3-2021

Job ID: 21145

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job


REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the UX team, you'll contribute to REI’s mission to connect every person to the power of the outdoors and engage them in the fight to protect it. Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy. 

Role Description 

The Omni-Products & Platforms Product Design team is looking for a Sr. UX Manager to build a new team that will support our Product, Content, Findability platform, product teams. In this role, you’ll lead 6-8 designers to create and improve the tools and processes that internal teams use to deliver exceptional customer experiences. From enabling our digital merchandisers to scale and maintain data about every product and service REI offers to imagine cross channel experiences that enable customers to move across channels with ease – this role will enable teams to support critical aspects of our business in new and improved ways. 

The ideal candidate for this role has proven experience tackling ambiguous customer problems and leading and implementing impactful experiences. Additionally, you have an exceptional ability to collaborate across teams, present a vision, and define outcomes. You'll be a leader in educating and advocating for the practice of human-centered design, customer centricity, and product led strategies. 

Responsibilities include: 
  • Cultivating overall team performance and health, managing resource allocation and project prioritization, and building a culture of design and research excellence 
  • Building and managing an inclusive team of product designers that is well-balanced across a range of skill sets 
  • Providing coaching, direction, and leadership support to employees in both personal and organizational goals 
  • Framing ambiguous problems and driving solutions for platform products 
  • Championing and leading both generative & evaluative UX research 
  • Effectively communicating team's product goals and connect related projects across the company so that outcomes or joint decisions can be resolved quickly

Bring your passion and expertise

What Makes You Qualified: 
  • 10+ years experience in UX, interaction design, information architect, service design or similar, plus 5+ years managing and mentoring teams 
  • Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms 
  • Proficient at building and shipping features/products at a department level, leading the end-to-end experience across a variety of platforms 
  • Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes while continuously developing relationships with cross-functional peers 
  • Experience at developing design standards, patterns, style guides, best practices, and frameworks which are accessible and utilize human-centered methodologies 
  • Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience 

Bonus Points If You Have: 
  • Previous experience supporting retail industry or e-commerce 
  • Previous experience with design in an enterprise software or platform context, especially content and information management systems 
  • Previous experience with CX and cross-channel customer experience 
  • Experience in a highly agile/scrum environment 
  • Excellent communication and presentation skills 
  • Ability to lead design teams while maintaining responsibilities as an individual contributor

REI Essentials 
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals. 
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI. 
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions. 
  • Considers the ultimate impact of decisions and actions on internal and external customers. 
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. 
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. 
  • Clearly conveys and accurately receives information by a variety of methods and in various situations. 
  • Builds rapport with all kinds of people inside and outside the organization. 
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals. 
  • Challenges the status quo, champions change and influences others to change.
#LI-Remote 

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

$95,000 to $200,000 per year

To review benefits information, including medical, retirement, and time off visit http://foryourbenefit-rei.com.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.