Senior UX Researcher, Customer Platforms

Posted Date: May-29-2021

Job ID: 19695

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

At REI, we believe a life outside is a life well-lived. Since 1938, we’ve been your local outdoor co-op, working to help you experience the transformational power of nature. Today, we have 6 million active members and are the largest consumer co-op in the United States. 

If you’ve ever been in an REI store, our employees’ ability to connect you with the information, products, and services you need is probably a big reason you like to shop with us. The Customer Platforms team aims to extend that experience to all our customer touchpoints, including the website, app, call centers, and the co-op’s physical locations. We build the tools that allow teams across the co-op to match REI products and services with a customer’s individual context for a relevant, personalized experience every time.

As Senior UX Researcher for the Customer Platforms team, you will support in crafting an outcomes-based experience strategy that helps the team make customer-informed decisions about the tools, products, and services they build. Success in this role means delivering insights that enable the team to make informed decisions that center the needs and desires of customers. You’ll also be educating about human-centered design and customer centricity and helping to translate business objectives into products and services that enable life-changing experiences for our customers. You’ll use strong communication and presentation skills to partner closely with UX designers, product managers and engineers.  

Bring your passion and expertise

  • 5+ years of experience in user-experience research or related discipline
  • Strong understanding UX research methods and principles
  • Experience informing the design of customer-facing experiences by providing data-driven recommendations and customer hypotheses


Bonus Points If You Have

  • Previous experience with market research methodologies, personalization programs, or eCommerce 
  • Previous experience investigating customer perception of personal data management
  • Previous experience with emerging platforms like TikTok or trend forecasting consumer behavior change in the personalization and relevancy space
  • Previous experience working in agile methodologies
  • A degree or equivalent in a related discipline: information architecture, interaction or interface design, human-computer interaction

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.