Senior User Experience Researcher

Posted Date: Feb-15-2019

Job ID: 13389

Job Type: Full Time

Job Function: eCommerce / Online

City: Kent

State: Washington

Store: Kent Headquarters

What's cool about this job

REI is a different kind of company and we always have been. Eight decades ago, we were founded by a community of 23 friends connected by the shared belief that a life outdoors is a life well lived. Today, we have 6 million active members and are the largest consumer co-op in the United States.

The Digital Experience Team at REI is responsible for designing the websites, apps and in-house tools that support and inspire our customers to get outside. As a Senior UX Researcher, you will use your skills to design, conduct, and analyze research that informs and evolves our digital touchpoints.

You will be an advocate for our customers and help the Co-op translate business objectives into products and services that break down barriers and enable life-changing experiences. You’ll collaborate with designers, copywriters, developers, product managers, and business partners to inspire and awaken a lifelong love of the outdoors in everyone.

The key responsibilities of this role include:

  • Designing, conducting and leading quantitative and qualitative user experience research to inform and validate the design of digital user experiences

  • Provide synthesis of existing research and a critical lens to frame business questions and decision making

  • Inform and influence design by providing data-driven recommendations and customer hypotheses in well-communicated reports and presentations

  • Define and optimize research methods used by the Digital Experience Team

  • Mentor less-experienced members of the team

Bring your passion and expertise


  • 5+ years in user research, user experience, interaction design, usability research, or closely-related fields

  • 5+ years’ experience with optimizing customer experiences, recommending user flow and designing interactions based on business goals and customer needs

  • Proficient or knowledgeable in a breadth of customer experience research methods, e.g., ethnography, diary studies, survey, usability studies, shop-alongs, eye-tracking, VOC, web and location analytics

  • Strong knowledge of user experience deliverables such as site maps, wireframes, flow charts, personas, functional specifications, and style guides

  • Highly proficient with data analysis including software and data

  • Experience mentoring and coaching team members

  • Proven ability to work collaboratively with multi-disciplinary teams to promote open communication and teamwork


  • Degree in a related discipline: user experience, interaction or interface design, human-computer interaction (or equivalent)

  • Prior experience with retail companies and designing for optimal customer experience and increased revenue

  • Strong knowledge of related disciplines such as information architecture, content strategy and brand communications

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.