Posted Date: Feb-15-2019
Job ID: 13389
Job Type: Full Time
Job Function: eCommerce / Online
Store: Kent Headquarters
REI is a different kind of company and we always have been. Eight decades ago, we were founded by a community of 23 friends connected by the shared belief that a life outdoors is a life well lived. Today, we have 6 million active members and are the largest consumer co-op in the United States.
The Digital Experience Team at REI is responsible for designing the websites, apps and in-house tools that support and inspire our customers to get outside. As a Senior UX Researcher, you will use your skills to design, conduct, and analyze research that informs and evolves our digital touchpoints.
You will be an advocate for our customers and help the Co-op translate business objectives into products and services that break down barriers and enable life-changing experiences. You’ll collaborate with designers, copywriters, developers, product managers, and business partners to inspire and awaken a lifelong love of the outdoors in everyone.
The key responsibilities of this role include:
Designing, conducting and leading quantitative and qualitative user experience research to inform and validate the design of digital user experiences
Provide synthesis of existing research and a critical lens to frame business questions and decision making
Inform and influence design by providing data-driven recommendations and customer hypotheses in well-communicated reports and presentations
Define and optimize research methods used by the Digital Experience Team
Mentor less-experienced members of the team
5+ years in user research, user experience, interaction design, usability research, or closely-related fields
5+ years’ experience with optimizing customer experiences, recommending user flow and designing interactions based on business goals and customer needs
Proficient or knowledgeable in a breadth of customer experience research methods, e.g., ethnography, diary studies, survey, usability studies, shop-alongs, eye-tracking, VOC, web and location analytics
Strong knowledge of user experience deliverables such as site maps, wireframes, flow charts, personas, functional specifications, and style guides
Highly proficient with data analysis including software and data
Experience mentoring and coaching team members
Proven ability to work collaboratively with multi-disciplinary teams to promote open communication and teamwork
Degree in a related discipline: user experience, interaction or interface design, human-computer interaction (or equivalent)
Prior experience with retail companies and designing for optimal customer experience and increased revenue
Strong knowledge of related disciplines such as information architecture, content strategy and brand communications
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer