Senior Voice of Employee Analyst

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Posted Date
03-10-2022
Job ID
23602
Job Function
Marketing
REI City
Seattle
REI State
Washington
REI Location
Seattle HQ
Remote Eligible
Yes
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

The Sr. Voice of Employee (VOE) Analyst contributes to REI’s success by providing employee research and listening analysis to inform the evolution of employee best-in-class experiences.  The Sr. Analyst will build surveys, implement changes within the survey platform, track survey results, complete in-depth analysis, identify root cause of employee friction, build statistical models, and deliver concise, impactful summary of findings.  Models and acts in accordance with the Co-op Way (values & mission)

  • Design and execute effective employee facing surveys and listening strategies across the co-op.
  • Analyze, report, and track information to identify data patterns and employee pain points. Uses multiple sources of data including structured and unstructured employee research, benchmarks, and internal operational data (region, store size, etc.).
  • Liaise with HR teams to identify opportunities for feedback and manage the creation, facilitation, and analysis to improve both the short and long-term engagement programs and employee experience.
  • Experience handling sensitive/confidential information with discretion, tact, and sound judgement.
  • Expertise in analyzing unstructured data for rule-based categorization and sentiment analysis, to identify key themes, trends, and insights that will drive action among key partners
  • Interpret VOE data, satisfaction (ESAT) score drivers, conduct statistical analyses, and develop holistic insights using available VOE data, business metrics, and knowledge of EX across touchpoints
  • Conduct advanced statistical analyses and modeling to support data interpretation and insight development.
  • Strong SQL skills to support VOE data integrity at data warehouse level and ability to conduct complex multi-channel analyses within Data Warehouse
  • Strong data visualization and dashboarding skills to support data and insight access across the co-op
  • Engage in dialogue with stakeholders to understand the scope and impact of any potential causes or changes to the customer experience, aiding interpretation of VOE insights
  • Contribute to the development of an enterprise VOE listening solution, including technical skills related to VOE platforms/systems/tools, integration, and ongoing data integrity maintenance of the VOE ecosystem. Requires technical/code-level understanding of tools (e.g., Qualtrics, Adobe, Tealium, Lexalytics, Maritz) and data warehouses
  • Support manager with internal partner consultation, project coordination and execution, annual research, and budget planning
  • Provides collaborative ad-hoc decision support and represents the voice and needs of employees among internal partners
Bring your passion and expertise
  • 5+ years of VOE, employee experience (EX), data analytics, or other relevant experience.
  • Extensive experience using SQL with data warehouses for query writing and analysis
  • High empathy to see the world through the employee eyes. Acts as an advocate for employee in the interest of building culture.
  • Experience managing all phases of quantitative research design, survey programming, data collection, analysis, statistical modeling, and delivery of results.
  • Effective written and verbal communication skills, including demonstrated ability to explain and defend data analysis at all levels within the organization, including senior leadership. Proven ability to adapt communication style to audience (both written & verbal).
  • Experience completing in-depth analysis of structured & unstructured employee and customer research data, identifying root cause of issues/pain points, and making recommendations on training opportunities, process improvements, and/or technology enhancements.
  • Ability to work independently and efficiently with a minimum of supervision.  Ability to proactively manage expectations and work effectively in a collaborative, cross-divisional environment.  
  • Proven experience using survey platforms (such as Qualtrics, business intelligence programs (such as Tableau), and statistical software (such as SPSS, R, Python) to analyze data. Intermediate to advanced knowledge/use of business-related PC applications, such as Excel, Word, Outlook, and Power Point.   
  • Works smart by setting effective work goals, establishing priorities, using resources efficiently, meeting deadlines, and proactively keeping others informed of work plans and progress.
  • Industry knowledge and Voice of the Employee (VOE) training and/or certification.
  • Four-year college graduate required.  Degree in human resources, marketing research, business math, statistics, or applied social research preferred.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.

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As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $75,000 to $147,500 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$75,000 to $147,500 per year
NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.