Service Desk Intern

Posted Date: Jan-20-2021

Job ID: 19043

Job Type: Full Time

Job Function: Internship

City: Seattle

State: Washington

Store: Seattle HQ

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is looking for a Service Desk Intern to contribute to REI’s success by working as part of an end user support team. Throughout the course of your internship experience, you will learn about REI technologies while empowering end users. Under the supervision of your Manager, and as a key member of the End User and Shared Services department, you will gain insights into the key functions of your team as it relates to REI’s broader strategy and vision.  

Potential activities of the Service Desk Intern 

  • Provide technical support to end users through phone, email or chat 
  • Learn about the various enterprise tools used at REI 
  • Utilize your interpersonal and customer service skills to create positive experiences 
  • Configure & Deploy new hardware and software 
  • Learn how computers are configured and software installed 
  • Delight an REI employee with new technology 
  • Empower end users to easily access needed information 
  • Document solutions and publish as knowledge articles and frequently asked questions regarding how to resolve common technical solutions 
  • Collaborate with IT engineers 
  • Shadow IT engineering departments to learn more about their work 

REI Introduction and Exposure to: 

  • Seattle Area  
  • Challenging and relevant activities 
  • REI retail stores and market competition 
  • Leadership team members 
  • Cross-divisional intern activities  
  • Mentorship  

Bring your passion and expertise

Job functions include: 

  • Support end user technologies 
  • Manage technical assets 
  • Create and edit knowledge articles
  • Recommendation for changes, if applicable 

Qualifications and expectations: 

  • Currently majoring in Information Technologies / Computer Science 
  • Coursework completed in some or all of the following areas: Microsoft Windows, Microsoft Office, Security, Networking, Computing, Cloud 
  • Candidates should have a strong customer service skills and technical aptitude 
  • Access to consistent and reliable high-speed home internet service 


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.