Site Program Manager - Continuous Improvement

Posted Date: Oct-29-2021

Job ID: 22165

Job Type: Full Time

Job Function: Distribution Center

City: Goodyear

State: Arizona

Store: Distribution Center AZ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

This job contributes to REI’s success by defining best in class processes and building a culture of Continuous Improvement (CI) across REI’s Distribution Center. This role will enable the Supply Chain team to operate in a more efficient, effective manner to reach short- and long-term productivity improvements and better serve our customer. The role requires a highly resourceful leader with strong operations experience, self-motivation, keen sense of curiosity and learning. They should possess the ability to coach and influence teams not reporting to them and have a successful track record of driving results. This position will be responsible for influencing and leading Continuous Improvement efforts by setting the strategy in conjunction with the CI program manager and site leaders. They will develop and deploy effective tools, methods and processes that reduce waste, utilize data-driven decision making, and promote robust Lean problem solving.


  • Partner with site leadership to identify and prioritize opportunities for improvement 
  • Assess current state of processes, perform root cause analysis, and brainstorm solutions to drive efficiency, quality, and reduced costs
  • Participate in and contribute to a wide and diverse array of process and material handling topics, while listening to VOC from operators and upstream/downstream partners
  • Support tracking and communicating progress of the CI Roadmap across the facility and lead employees along the CI journey in alignment with network goals
  • Apply understanding of Continuous Improvement discipline and practice to resolve a variety of complex issues within our organization
  • Actively lead and participate in cross-functional projects relating to material handling, technology and business process optimization
  • Assess current, future and industry best practices in supply chain fulfillment, e-commerce and distribution
  • Provide on-site support for project implementations as needed
  • Work cross-functionally to identify and document the impacts of Continuous Improvement initiatives and changes to current business processes
  • Implement, facilitate and sustain the utilization of CI tools to include, but not limited to: 5S, Value Stream Mapping, Visual Management Systems, Standard Work Instructions
  • Lead the coordination, planning and facilitation of cross-functional Gemba Walks, Kaizen events and related improvement workshops
  • Strengthen Continuous Improvement learning by contributing to the design and deployment of Lean training courses
  • Serve as a Continuous Improvement coach to project teams, process owners and site leadership

Bring your passion and expertise

  • 5+ years’ experience in retail distribution or e-commerce fulfillment, warehouse management, manufacturing, or material handling
  • Bachelor’s degree in supply chain management or related field, or combination of distribution training and relevant experience
  • Lean Six Sigma Green Belt certification and/or 2+ years in a dedicated CI role
  • Experience in facilitating improvement workshops and managing multiple projects simultaneously in an operations environment
  • Creates a strong, mutually supportive work spirit and culture where people can do their best
  • Establishes trust and inspires others
  • Delivers on commitments and holds others to same
  • Champions the organization and advocates solutions in the overall Company's best interest
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals. 
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • High problem-solving capacity, determination and willingness to jump in to enable entire support team to resolve complex problems
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.