Solution Architect, Sales and Customer Support

Posted Date: May-17-2021

Job ID: 20063

Job Type: Full Time

Job Function: Information Technology

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

The Solution Architect contributes to REI’s success by planning for long-range application systems development needs, and in defining required hardware, software and infrastructure to support new and existing systems for a wide range of technology projects in a business area. In partnership with the Enterprise/Domain Architects, Business Analysts and Application/System owners, this role is able to develop coherent detailed architecture models for technology solutions, and will have deep understanding of the relevant business processes and technology practices.  The Solution Architect works with the Enterprise/Domain Architects to develop the technology “roadmap” for the assigned business, and to plan the transition from the current architectural framework to the target architecture of the future. You will maximize business value by strengthening our business and IT design practices through partnership, community, structure, and guidance.

  • Partner with Domain Architect to establish the solution architecture for all aspects of our Sales and Customer support business domain as well as other initiatives within the Customer domain
  • Provide technical leadership to support the evaluation and selection of technology implementations
  • Evaluate solution options available via commercial vendors and in-house implementations including tradeoff discussions, impact analysis, and solution estimation
  • Resolve issues related to the solution architecture; recommend alternative solutions and corrective actions
  • Ensure solution architecture and technology stack comply with REI’s integration standard to support interoperation with other components in the digital ecosystem
  • Provide leadership on the solution implementation partnering with vendor teams and internal engineering teams by introducing best practices and solution design patterns
  • Resolve technical roadblocks during implementation by working with engineering and vendor partners
  • Partner closely with Domain Architect, Business Analysts, Project Manager and Engineers to deliver desired business capabilities
  • Collaborate with fellow architects in REI’s architecture community to communicate and discuss architecture decisions to ensure external dependencies and impacts are considered
  • Ensure that business-level planning and technology roadmap integrates with corporate strategic roadmap
  • Model and act in accordance with REI’s guiding values and mission

Bring your passion and expertise

  • BS in Computer Science, Software Engineering or related field
  • 6+ years’ experience in, software architecture design, development, implementation and delivery of applications in all phases of Software Development Lifecycle (SDLC)
  • 3+ years designing application solutions and demonstrated architecture and information modeling proficiency
  • Experience of implementing large scale applications using service-oriented, micro service, and/or API based architectures at an enterprise scale
  • Experience implementing and integrating commercial solutions
  • Knowledge and experience in adopting design patterns in software solutions
  • Experience in creating architecture model artifacts (e.g. Logical Model, Data Model)
  • Experience in Sales and Customer Service and business domain and related technology preferred but not required
  • Demonstrated expertise with both business and systems processes and an ability to understand and explain issues from both a technical and a business functional point of view
  • Experience with partnering and collaborating with external teams
  • Exceptional oral & written communications, teaching, facilitation & negotiation, leadership & influencing skills


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.