Sr. Program Manager, Asset Protection & Risk Management Systems & Technology


Posted Date
Job ID
Job Function
Asset Protection
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural
organization. To fulfill our brand promise of enabling a life well-lived outside
for everyone, we are seeking candidates who demonstrate shared values of
diversity, equity, inclusion, and antiracism.

This job contributes to REI’s success by leading the technology strategy for the Asset Protection & Risk Management
team. The role encompasses full program management from vision to partnering/resourcing, system development,
execution, analysis, prioritization and maximizing capabilities/usage.  The successful candidate stays current with existing 
technology and partners with IT stakeholders to recommend enhancements and new ones to improve the employee 
experience and drive results. Models and acts in accordance with REI’s guiding values and mission.

• Functions as the subject matter expert and business admin for all department systems ensuring we fully utilize capabilities, rationalize competing technology and enhance operations for our internal customers.
• Deeply understands our business, user needs and can generate and implement new feature ideas.
• Generate ideas with wireframes, mockup designs, process designs, performance and benefit estimates and present these ideas for ratification with department and cross-divisional key stakeholders.
• Serves as the primary technical liaison between Information Technology, Asset Protection & Risk Management, and our vendors on technology projects to ensure business needs and requirements are communicated, understood, valued and prioritized. 
• Partners with technology project leadership to ensure projects are implemented on time, on budget, and to specifications with ongoing communication with key stakeholders including assigned IT project managers. 
• Responsible for developing testing, roll out, and communication plan alignment to business users in support of significant software releases. 
• Provide troubleshooting of tool with business users, and coordinates with IT resources to solve large-scale complex system issues or requested improvements. 
• Elevates any tool-related questions or issues to IT Administrators and vendor partners as appropriate and coordinates a timely resolution 
• Develops and manages training program and materials for all end users 
• Works under general supervision, providing guidance to peers and teammates
• Other duties as assigned
Bring your passion and expertise
  • A proven track record over at least 7 years supporting software solutions, ideally at a SaaS company or for Enterprise businesses.
  • Bachelor’s degree
  • Customer-centric and have a strong desire to understand your users’ perspective and needs around the features/products you work on.
  • Strong, cross-functional and cross-divisional collaborator.
  • Outstanding data analysis skills and able to make data-driven decisions.
  • Up to 25% travel may be required to attend/conduct system trainings or admin user conferences.
  • A track record of executing through a full product lifecycle including integrating customer and business needs gathered through research and analysis into product requirements, defining the product strategy, driving prioritization, owning a roadmap, and pre/post launch execution.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.

Great if You Have:

Administrator level experience with physical security systems and technology such as:
access control systems, emergency communication systems, case management 
systems, analytics systems, video management systems etc.

REI hires, trains, and promotes regardless of race, religion, color, national
origin, sex, disability, age, veteran status, and other protected status as 
required by applicable law. We remain deeply committed to making the Co-op 
a place where everyone can feel safe and be themselves. Join us.

As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $75,000 to $147,500 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$75,000 to $147,500 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.