Sr. Program Manager, Operational Excellence

Posted Date: Oct-18-2021

Job ID: 21849

Job Function: Enterprise Services

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is on a mission to grow into a 50-million-member community. To do this we are learning how to work together in new ways. In this role you will play a central and visible role in our adoption of new ways. This role will join the Co-op’s Operational Excellence team and take a leadership role in turning the tools, practices, and ideas of operational excellence and continuous improvement into new behaviors, habits, and cultural norms across the co-op.

In this role you will use your passion for continuous improvement and coaching, in partnership with our Community of Practice to assess the needs of the Co-op as we develop our operational excellence skills, then design and execute a strategy to turn new knowledge into new behavior. The work will include both directly coaching teams and leaders in the adoption of new behaviors, and more importantly, building and supporting a network of internal operational excellence coaches across the Co-op capable of meeting growing demand for change.

REI is not committed to any single operational excellence philosophy (Lean, Six-Sigma, Agile, TWI, Product Led, etc.). We are learning from all of them and learning how to use them to serve our members. You don’t need to be an expert in all of them, but you will be expected to develop a thorough understanding of them, often independently and from sources outside REI, then use what you know to help others discover how to apply these methods in their own work together. Ultimately, you will facilitate everyone at REI practicing the habits for what we call “Being Great Operators.”

The success of REI’s operational excellence team is measured by how many goals other teams achieve.

Bring your passion and expertise

Continuous Improvement coaching program

  • Assesses REI’s needs, then designs, creates, and delivers coaching materials and practices focused on operational excellence and continuous improvement methods and tools in collaboration with cross-divisional community of practice
  • Studies alternative and innovative operational excellence practices from relevant industries and organizations in order to update and maintain REI’s practices across time and the variety of business functions at REI
  • Coaches leaders and teams at all levels through behavior change and adoption in support of creating a culture of continuous improvement and operational excellence across the co-op
  • Develops, coordinates and administers REI’s internal continuous improvement coaching network and practice. Including ongoing skill development for that network.


  • Acts as an internal consultant and coach to guide teams through continuous improvement activities and develop others’ problem-solving capabilities and Operational Excellence skills
  • Facilitates training and problem-solving sessions with other divisions/teams as directed: Guides teams through project structuring, problem definition, issue identification and resolution development
  • Communicates results of process improvement efforts through high-quality, well-structured deliverables and articulate presentations in a variety of mediums, and ensures measures are in place to sustain results


  • Markets and communicates the benefits of the operational excellence mindset and continuous improvement methodologies and culture
  • Develops and champions the use of principles, methods, and tools to help others apply process improvement principles and methods
  • Partners with process owners and communicates with leadership to drive shift towards an increasingly innovative and collaborative culture
  • Stays up to date in the application of continuous improvement and coaching techniques, and networks with other organizations for shared learnings

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.