Staffing Coordinator, Sales and Customer Support Contact Center

Posted Date: Dec- 2-2019

Job ID: 16426

Job Function: Call Center

City: Sumner

State: Washington

Store: Sales & Customer Support

What's cool about this job

This job contributes to REI’s success by attracting hiring and on-boarding great talent for the hourly seasonal and core positions within the contact center. The SCS Staffing Coordinator is responsible for local recruiting efforts, networking, candidate screening, interviewing (on-site, by phone and video) and making hiring decisions with the support of the contact center leadership team. They will collaborate with HQ Talent Acquisition and SCS leadership to identify the most effective sourcing and hiring strategies to deliver department goals and objectives and partner with the training and ops teams to coordinate onboarding, training and team assignments. Models and acts in accordance with REI’s guiding values and mission.
  • Works with operations team to develop staffing plan and align on hiring goals
  • Collaborates with hiring managers and HQ Talent Acquisition on overall hiring strategy, process and execution
  • Ensures job postings reflect REI/SCS brand and position requirements
  • Monitors and screens candidates, completes or views online interviews and makes hiring decisions
  • Processes new hire paperwork & submissions of all Background Check and Drug Test documents as required
  • Networks within the community and drives engagement in regional hiring markets to raise awareness and develop community partnerships (i.e. employment agencies, universities, chamber of commerce, tourism bureaus, etc.)
  • Develops partnerships with local organizations/agencies (i.e.: outdoor groups, diversity & inclusion; civic leaders)
  • Develops and implements new staffing techniques to attract a larger and higher quality talent pool
  • Explains program details, meeting with prospective new employees and scheduling them for training classes, event days, and other programs as needed
  • Coordinates, schedules and facilitates candidate interviews in a timely manner based on the department’s need
  • Effectively screen and interview candidates to assess skills
  • Build Strong relationships with candidates, hiring managers and external partners to ensure “REI Green Vest” experience
  • Consistently update applicant tracking system and hiring manages in a timely manner
  • Conducts post season analysis after each hiring event to create best practices and ensure continuous process improvement
  • Supports additional key department programs and performs other related duties as assigned

Bring your passion and expertise

  • 3-5 years of customer service, administrative or HR/recruiting background
  • Ability to multi-task, prioritize and consistently meet key deadlines
  • Organized, accurate and data driven
  • Excellent interpersonal skills which lend to building positive and productive relationships
  • Ability to handle and manage confidential data and documentation and act with discretion
  • Demonstrated proficiency in basic computer applications, such as MS Office
Knowledge & Skills Nice to Haves
  • Contact center recruiting experience or high-volume call center recruitment experience
  • Experience with Avature and/or HireVue

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.