Supervisor, Program Development and Operations - REI Adventures

Posted Date: Apr-23-2019

Job ID: 13588

Job Type: Full Time

Job Function: Travel & Adventure

City: Bellevue

State: Washington

Store: Eastgate Headquarters

What's cool about this job

In this role, you will contribute to REI’s success by providing leadership, guidance and oversight of the REI Adventure program team. You will be responsible for supporting the successful delivery of the team’s strategic goals and operating plan. You will support the department in achieving department KPI’s including quality, sales, profitability and inventory levels. You will oversee the global product assortment, including new product and product line development, operational consistency, quality assurance, customer experience, field branding and risk management.

You will build and maintain excellent working relationships with a global network of vendors, and all team members.  You will work cross-divisionally with Digital, Marketing, Legal and HR when needed to achieve mutual goals.  You will hire, supervise, coach and mentor Program Managers. Models and acts in accordance with REI’s guiding values and mission.

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
  • Deliver on the strategic operating goals of the department for growth and quality.
  • Lead Program Management team to formulate and implement product and assortment strategies including destination selection, program type, activity, activity level, target net cost and retail price, and initial sales forecasts.
  • Interpret and identify customers’ needs and preferences through various internal and external sources.
  • Oversee the research and development of compelling travel programs and product lines that meet the needs of our target customers.
  • Oversee all retail trip pricing strategy and ensure profitability goals are met. 
  • In a support role collaborate with Marketing, Public Affairs, Retail, Merchandising, to assist in delivering on the department goals.
  • Ensure standards for program quality and operational guidelines are consistently implemented across all programs.
  • Continually monitor and improve on the system of oversight to measure vendor performance based on their green practices and operational quality.
  • Oversee post trip customer satisfaction and ensure expectations are consistently met/exceeded and appropriate vendor follow up/action taken.
  • Oversight of all risk management plans and reporting.
  • Ensure all vendors meet or exceed all requirements at all times
  • “On-call” responsibilities handling REI Adventure’s emergency phone when scheduled.
  • Responds appropriately to urgent customer and field partner questions, issues, and situations.
  • Serve as the primary decision maker during “on-call” schedules and as a decision authority on issues requiring escalation to Adventures leadership at any time.

Bring your passion and expertise

  • 3 plus years supervisory experience
  • 3 plus years in Adventure Travel, wholesale travel, tourism, outdoor education or closely related field.
  • Proven decision-making skills: the ability to effectively identify, analyze, develop solutions and execute on complex business problems
  • Proven analytical skills, planning experience and knowledge of performance measurements (gross margin, sales, and other key business indicators)
  • Proven negotiation experience and relationship building skills
  • ABility to shift quickly between strategic and detail levels
  • Ability to travel internationally independently
  • Proven ability to implement and champion change in a fast-paced business

Why you'll love it here

RealAliveConnected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.