Supervisor - Rentals and Operations MidAtlantic Region


Posted Date
Job ID
Job Function
Outdoor Education
REI City
REI State
REI Location
Washington DC Exp HUB
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
This role is on-site at the REI Kayak Rentals located in the D.C. metro region in Maryland. The Supervisor is expected to be on-site five days a week, including nights and weekends, with some travel to the Beltsville, MD, MidAtlantic Experiences Hub. This job contributes to REI’s success by directly managing kayak rental staff, focused on providing leadership that influences and inspires the team to act and work towards the company’s vision. The Supervisor coordinates the creation and implementation of the hiring, training, and performance process. These programs are targeted to pursue the goals and objectives that support business growth. The ultimate responsibility of this position is to develop a superior staff by providing mentorship and coaching to guide them to success. Models and acts in accordance with REI’s guiding values and mission.

Leading the Way

  • Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Support the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenge and inspire employees to achieve business results.
  • Ensure employees adhere to legal and operational compliance requirements.
  • Oversee training and development of employees directly and indirectly managed and make effective staffing decisions.
  • Conduct and ensure the completion of performance reviews.
  • Provide coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establish and maintain visibility within the department.
  • Monitor operational and sales statistics, report trends, variances, issues, and take appropriate action.

Planning & Navigating

  • Develops strategy, prepares proposals, and assists in negotiating custom contracts for DMC requests
  • Manages day guides and customer service/operations staff
  • Fosters and develops relationships with DMC offices
  • Plans department and guide staffing
  • Oversees and ensures the vehicle and resource allocation for rentals and tours
  • Manages the life cycle of retail and corporate tour bookings
  • Maintains payroll and client invoicing
Bring your passion and expertise
  • 2+ years experience with business to business sales or equivalent
  • Strong organizational, customer service, logistics support and sales skills
  • Prior experiences as supervisor or experience in leading teams
  • Prior travel/tourism, outdoor education, or bike shop operations industry experience
  • High competancy in written and verbal communications
  • Competence with operational systems; flybook, google drive – sheets, docs
  • Ability to understand risk prevention and management
  • Ability to multitask without decrease attention to detail
  • Competence in time management
  • High attention to detail and organization
  • Self-Directed
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $55249 - $82755 per year . 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$55249 - $82755 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.