UX Manager

Posted Date: Apr- 1-2019

Job ID: 13981

Job Type: Full Time

Job Function: eCommerce / Online

City: Kent

State: Washington

Store: REI Headquarters is moving to Bellevue, Spring 2020!

What's cool about this job

Here at REI, we believe that a life outdoors is a life well lived. We’re looking for a UX  Manager who will empower our designers, writers, and researchers to create human-centered designs that inspire our users to get outside.

In this role, you will lead a team of designers responsible for the research, interaction design, user interface, and visual design of the rei.com website. You will establish work priorities, provide direction, and guide the team to create on-brand, high-impact experiences based on user needs and business requirements. You will also act as a digital experience representative in cross-divisional forums and collaborate with designers, developers, researchers, product and project managers, and business partners to grow REI’s competitive advantage as a leading retailer of quality outdoor gear and clothing.

Our ideal candidate has a background in user-centered design, is a keen evangelist for best-in-class user experiences, and has a proven ability to manage a user experience team in a collaborative environment.

The key responsibilities of this role include:

  • Provide coaching, direction, and leadership to foster employee achievement and success at the personal, departmental, and organizational level

  • Manage staffing for projects and initiatives that touch all parts of the business

  • Identify and implement process improvements for communication and alignment across the team and the division

  • Ensure that the team is informed about and executing against business strategy, and help individual designers can connect their projects and decisions to divisional and organizational goals

  • Promote open communication and collaborative problem solving

Bring your passion and expertise


  • 5+ years’ experience in user experience, user experience management, service design or closely-related fields

  • 3+ years of experience with direct reports, building and leading teams

  • 2+ years’ experience in user research, including conducting usability tests

  • Extensive experience with Sketch and Framer as wireframing tools (paper prototyping, Balsamiq, Invision)

  • Strong knowledge of user experience management deliverables such as personas, service blueprints, journey maps, etc.

  • Demonstrated experience facilitating, creating and documenting user experience strategy and best practices

  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work

  • Expertise in working cross-divisionally with partners of all levels to define optimal user experiences

  • Ability to multitask, utilizing exceptional written and verbal communication skills while working in a fast-paced, team-oriented environment


  • Degree in a related discipline: user experience, interaction or interface design, human-computer interaction (or equivalent)

  • Prior experience with optimizing cross channel user experiences

  • Proven delivery of elegant user interactions that combine strong usability with an engaging experience and integrated brand communications

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.