Posted Date: Apr- 1-2019
Job ID: 13981
Job Type: Full Time
Job Function: eCommerce / Online
Store: REI Headquarters is moving to Bellevue, Spring 2020!
Here at REI, we believe that a life outdoors is a life well lived. We’re looking for a UX Manager who will empower our designers, writers, and researchers to create human-centered designs that inspire our users to get outside.
In this role, you will lead a team of designers responsible for the research, interaction design, user interface, and visual design of the rei.com website. You will establish work priorities, provide direction, and guide the team to create on-brand, high-impact experiences based on user needs and business requirements. You will also act as a digital experience representative in cross-divisional forums and collaborate with designers, developers, researchers, product and project managers, and business partners to grow REI’s competitive advantage as a leading retailer of quality outdoor gear and clothing.
Our ideal candidate has a background in user-centered design, is a keen evangelist for best-in-class user experiences, and has a proven ability to manage a user experience team in a collaborative environment.
The key responsibilities of this role include:
Provide coaching, direction, and leadership to foster employee achievement and success at the personal, departmental, and organizational level
Manage staffing for projects and initiatives that touch all parts of the business
Identify and implement process improvements for communication and alignment across the team and the division
Ensure that the team is informed about and executing against business strategy, and help individual designers can connect their projects and decisions to divisional and organizational goals
Promote open communication and collaborative problem solving
5+ years’ experience in user experience, user experience management, service design or closely-related fields
3+ years of experience with direct reports, building and leading teams
2+ years’ experience in user research, including conducting usability tests
Extensive experience with Sketch and Framer as wireframing tools (paper prototyping, Balsamiq, Invision)
Strong knowledge of user experience management deliverables such as personas, service blueprints, journey maps, etc.
Demonstrated experience facilitating, creating and documenting user experience strategy and best practices
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
Expertise in working cross-divisionally with partners of all levels to define optimal user experiences
Ability to multitask, utilizing exceptional written and verbal communication skills while working in a fast-paced, team-oriented environment
Degree in a related discipline: user experience, interaction or interface design, human-computer interaction (or equivalent)
Prior experience with optimizing cross channel user experiences
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer