Urban Bike Tour Guide - Fisherman's Wharf Rental Outpost


Posted Date
Job ID
Job Function
Outdoor Education
REI City
San Francisco
REI State
REI Location
Fisherman's Wharf Rental Outpost
Remote Eligible
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What's cool about this job

This position contributes to the REI Co‐op’s success by effectively leading, teaching, and inspiring guests on REI’s single day or overnight outdoor experiences. Day Guides operate independently or under limited supervision; they primarily lead day programs and tours, and select overnight trips, and are responsible for program preparation, delivery and reporting, managing program logistics, assessing and mitigating risks, and providing on‐site incident management.   REI Guides ensure guests participate in an inclusive, enjoyable, and interactive environment, and serve as subject matter experts and inspirational teachers, drawing from natural, historic, and cultural knowledge; they provide exceptional customer service and a high‐level of hospitality and personalization, while exercising sound judgement and maintaining group safety to exceed guest expectations. REI Guides model and act in accordance with the co‐op’s guiding values and mission. REI Guide qualifications vary depending on the type of program being led and the location of the activity.

As a Single Day Guide at REI, you will:

  • Demonstrate technical expertise in relevant activities to ensure a positive customer experience.
  • Prepare for programs including learning/developing content, preparing equipment and materials and coordinating program logistics
  • Drive a 15 passenger van to transport customers and gear safely to and from adventure destinations
  • Collaborate with other REI guides and staff to cultivate and maintain an enjoyable, social and engaging group dynamic through strong interpersonal and relational skills

All tours begin by arriving as scheduled to the Adventure Center, reviewing the tour paperwork for the day’s event, organizing and loading up all the gear, and then anticipating the arrival of guests with time to greet them in a relaxed and confident manner. The amount of time guides are scheduled in advance of the guest’s arrival depends on the size and details of the tour. Most morning tours require arriving at 6 or 7am and will be fully completed by 12 or 1pm. Afternoon tours usually have a guide start time of 10 or 11am, and will finish with all details by 5 or 6pm. In the busy season, guides are often scheduled for both morning and afternoon tours and can work a 10- or 12-hour day.

  • All guide jobs are seasonal. 
  • Tours are scheduled 7 days a week, with some tours booked months in advance and some tours scheduled with less than 24 hours notice. 
  • The single-day tours front office staff prioritizes providing a guide schedule with as much notice as possible (typically a month in advance) but the nature of the tour guest’s interest is such that you may be requested to work a tour on short notice.
  • Guides are not required to be available 7 days per week, but greater flexibility of scheduling and more developed tour skills will result in more work opportunities. 
  • Weekend-only availability is unlikely to result in much technical tour skills progression
Bring your passion and expertise

If you love hiking, biking or paddling activities and want to share your hobbies with others, the single-day guide position might be right for you! The ability to guide all of the tours that we offer is NOT required, but more skills will provide you the opportunity for more guide assignments.

  • Flexible work availability 
  • Combination of both defined and subjective skills
  • Driver’s license, good motor vehicle record, and Wilderness First Aid (or more advanced first aid training)
  • Clear and timely communications habits
  • Ability to problem solve
  • Excellent customer-service delivery 
  • Desire to work on a strong, proud, and organized team
  • Willingness to uphold REI workplace and regulatory standards
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.