Posted Date: Jul-13-2020
Job ID: 17929
Job Function: Call Center
Store: SCS Virtual AZ
Please visit the Covid-19 Hiring Updates before applying
Imagine sharing your passion for the outdoors and helping provide guidance, knowledge and authentic experiences to our REI members. Now imagine doing this from the comfort of your own home, with the convenience of a no-hassle commute. Join our Contact Center team as a Contact Center Representative and help our co-op create and maintain relationships with like-minded customers! We are looking for eager multi-taskers who love working with customers, and are comfortable conducting research online, to resolve problems. REI Contact Center Representatives are the eyes and ears of our customers and members and will field inbound customer calls and handle basic service calls. Individuals in this position will work collaboratively with their peers and teammates at REI using strong written and verbal communication skills.
Current REI Employees: For this specific job requisition, the position may not be held in conjunction with any other position at REI. If you are currently an REI employee, you may apply for this position. However, if you are selected, you will be required to resign from your current position with REI to accept an offer of employment to fill the Contact Center Representative - Virtual position.
Our Contact Center team requires our part-time teammates to have a minimum recurring availability of at least 2-3 weekdays and 1 weekend day. Scheduled hours and days will vary based on business volumes. Additionally, our team requires all teammates to attend an Orientation, Sales, and Service training. Please see below for mandatory training dates; candidates will be assigned to one class and must attend all training sessions in their assigned class.
8/12 8:00am-10:00am PST – Tech Setup
8/12 10:00am-3:30pm PST - Orientation
8/13-8/14, 8/17-8/21, 8/24 8:00am-3:00pm PST - Training
8/12 12:00pm-2:00pm PST – Tech Setup
8/12 2:00pm-7:30pm PST - Orientation
8/13-8/14, 8/17-8/21, 8/24 12:00pm-7:00pm PST - Training
8/17 8:00am-10:00am PST – Tech Setup
8/17 10:00am-3:30pm PST - Orientation
8/18-8/21, 8/24-8/27 8:00am-3:00pm PST - Training
8/17 12:00pm-2:00pm PST – Tech Setup
8/17 2:00pm-7:30pm PST - Orientation
8/18-8/21, 8/24-8/27 12:00pm-7:00pm PST - Training
*Please note, all job offers are contingent upon successful completion of a background check.
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer