Visual Merchandising Program Manager - Communication and Training

Posted Date: Dec- 3-2021

Job ID: 21763

Job Type: Full Time

Job Function: Merchandising

City: Issaquah

State: Washington

Store: Issaquah HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Please note: To apply, you must submit a portfolio along with your résumé. You may either include your portfolio as an additional page in your résumé PDF, upload it separately, or attach a link to your website. 

In this role, you will contribute to REI’s success through the development of communications, training, and visual merchandising execution guidance in support of Retail Teams, Field Visual Merchandising, and the in-store visual programs.

Focused on the in-store visual program, you will work collaboratively with partners in Store Design, Visual Merchandising, Field Visual Merchandising, and Retail Operations to build, develop, and maintain educational training content. Key areas of influence include category management and sales floor mapping, translation of visual merchandising directives, product placement, and execution guidance. 

You will administer and curate modern and engaging learning programs. Utilizing user experience trends and feedback, you will align educational content and communication to influence key priorities in service to the successful delivery of enterprise visual merchandising strategies in the physical retail environment.

  • Partners with Store Design and Visual Merchandising leadership in the overall development of strategies, planning, and implementation to meet both overall business and marketing objectives.
  • Works in close partnership with Visual Merchandising Leadership to develop a holistic visual training curriculum in service to the in-store visual program, retail team members, and Field Visual Merchandising.
  • Leads the organization of the in-store visual program curriculum, focusing on foundational, seasonal, and specialty shop direction.
  • Utilizes Field Visual Merchandising and Retail Team Members' nsights to translate and tailor educational content and communication to a variety of skillsets. Seeks feedback from key users, stakeholders, and verifies execution success to drive consistency throughout the fleet.
  • Tailors content and communication towards a variety of retail team members' skillsets; seeking insight and feedback from key users and stakeholders in an effort to drive consistency and execution throughout the fleet.
  • Collaborates with Store Design and Visual Merchandising team members to develop new content in support of future strategies, tests, pilots, and roll-out programs. Ensures communications and training align with core programs through consistent language and unified voice, in service to Retail Team Members and Field Visual Merchandising.
  • Travel and store visits are required. May travel to various locations; some trips may require multiple destinations.
  • Completes other projects as assigned by manager.

Bring your passion and expertise

  • 3+ years in cross-divisional planning, project or program management experience in a retail environment preferable, with the ability to maintain spreadsheets and any other internal filling systems
  • 3+ years of understanding of multi-channel marketing, retail experience, and understanding of training or education in the retail industry.
  • 3+ years experience preferred in education/instructional design with the ability to develop instructional materials for multiple delivery methodologies: internal communications, planning, and execution solutions for Retail Audience important.
  • Visual Merchandising experience in a multi-store environment or a Visual Merchandising support position.
  • Project management skills including measurement, reporting, and financial analysis
  • Industry acumen in education, visual merchandising, and retail acquired directly working in the industry and/or experience with program management, IT environment in content creation.
  • Requires the ability to consult with all levels of the organization to identify/define training solutions for business needs: especially as it relates to experience with space planning and storytelling as it relates to visual merchandising.
  • Ability to create and maintain process systems, documentation, and support tools.
  • Ability to travel nationally approximately 10% of the time.
  • Please note: To apply, you must submit a portfolio along with your résumé. You may either include your portfolio as an additional page in your résumé PDF, upload it separately, or attach a link to your website. 

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.