Where to find us
1700 45th St. E
Sumner, WA 98352
Apply Now:

Do you provide excellent service and sales help to customers? Love to talk about outdoor adventures? This is the role for you!


  • Flexibility is key. Plan on 5 hour to 8 hour shifts. Weekend availability is a must. 
  • Part time positions generally offer 15-32 hours a week, with an opportunity for up to 40 during peak times. 


Each Contact Center teammate is assigned a schedule block where they will assigned their shifts. We have 6 different blocks and we do our best to match up your assigned bock to your availability and preference. Teammates are only assigned shifts within their block, unless special arrangements are made with the supervisor team. 

Our contact center team requires our part-time teammates to have a recurring availability of at least 2 weekdays and 1 weekend day. Additionally, our team requires all teammates to attend an orientation, sales and service training. Please see below for mandatory training dates; candidates will be assigned to one class and must attend all training sessions in their assigned class.


Class 1 Training Dates: 
08/28: Orientation, 10:00am – 3:00pm 
08/30, 09/03-09/06: Training Week #1, 7:00am – 1:00pm 
09/09-09/11: Training Week #2, 7:00am – 1:00pm 
09/26-09/27, 09/30: Training Week #3, 7:00am - 12:30pm 

Class 2 Training Dates: 
08/29: Orientation, 4:00pm – 9:00pm 
08/30, 09/03-09/06: Training Week #1, 4:00pm – 10:00pm 
09/09-09/11: Training Week #2, 4:00pm – 10:00pm 
09/26-09/27, 09/30: Training Week #3, 4:00pm – 9:30pm 

Class 3 Training Dates: 
09/12: Orientation, 10:00am – 3:00pm 
09/16-09/20: Training Week #1, 7:00am – 1:00pm 
09/23-09/25: Training Week #2, 7:00am – 1:00pm 
10/01-10/03: Training Week #3, 7:00am - 12:30pm 

Class 4 Training Dates: 
09/13: Orientation, 4:00pm – 9:00pm 
09/16-09/20: Training Week #1, 4:00pm – 10:00pm 
09/23-09/25: Training Week #2, 4:00pm – 10:00pm 
10/01-10/03: Training Week #3, 4:00pm – 9:30pm 

Class 5 Training Dates: 
10/03: Orientation, 10:00am – 3:00pm 
10/07-10/11: Training Week #1, 7:00am – 1:00pm 
10/14-10/16: Training Week #2, 7:00am – 1:00pm 
11/04-11/06: Training Week #3, 7:00am - 12:30pm 

Class 6 Training Dates: 
10/04: Orientation, 4:00pm – 9:00pm 
10/07-10/11: Training Week #1, 4:00pm – 10:00pm 
10/14-10/16: Training Week #2, 4:00pm – 10:00pm 
11/04-11/06: Training Week #3, 4:00pm – 9:30pm 

Class 7 Training Dates: 
10/17: Orientation, 10:00am – 3:00pm 
10/21-10/25: Training Week #1, 7:00am – 1:00pm 
10/28-10/30: Training Week #2, 7:00am – 1:00pm 

Class 8 Training Dates: 
10/18: Orientation, 4:00pm – 9:00pm 
10/21-10/25: Training Week #1, 4:00pm – 10:00pm 
10/28-10/30: Training Week #2, 4:00pm – 10:00pm 

Please note, all job offers are contingent upon successful completion of a background check.


  • This position starts at $14.00 per hour.
  • Casual work environment.
  • We offer generous discounts! 50% off regular priced REI branded gear and apparel. 30% off vendor merchandise. 10% off sale items. All that, plus FREE GEAR RENTAL!

  1. Apply for the role online.
  2. Complete a Video Interview.
  3. You’ll be contacted with our hiring decision. All offers are contingent upon successful completion of a background check. 
About Video Interviewing…
Your resume or application may not tell your whole story. With a video interview, you have the opportunity to tell us more about yourself and why you want to work for REI.
  •  Only 15 minutes in length and the flexibility to interview on your own time!
  •  You can interview on your smart phone, tablet, or computer with webcam.

Here’s a preview of what to expect in a video interview.

If you are unable to complete a video interview, let us know: SCShiring@rei.com

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.