“When I think of a great day, my first call may be from someone who is new to REI and needs help planning their first backpacking trip and ordering gear. We build a genuine connection and by the end of the conversation we part as new friends.”

Taylor Hewett, Operations Coordinator
she/her 

“There’s nothing better than seeing someone’s eyes light up when they have that “ah ha!” moment learning about outdoor gear or skills. If I get to hear from a customer about an experience they recently had while outside, the day grows even better.”

Justin Inglis, Operations Coordinator 
he/him

“As a supervisor, I have the amazing pleasure of taking “Kudos Calls” and hearing the beautiful compliments our members share about their experiences with our teams. It makes my day to hear when our department has had a positive impact on a customer.”

Katie Henson, Supervisor 
she/her

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