Master Technician - Santa Monica
Posted Date: Jan-20-2016
Job ID: 3181
Job Type: Full Time
Job Function: Retail Operations
City: Santa Monica
Store: Santa Monica
What's cool about this job
This is a hands-on position and allows you to work on bike, ski, and snow equipment on a daily basis! The Master Technician has primary responsibility for operating the store’s service department so as to maintain high quality and safety standards and deliver exceptional service to customers in medium and large volume stores. To ensure your “pro-status”, within 6 months of hire you will have the opportunity to attend the Barnett Bicycle Institute to receive your REI certification. In addition to being a service savant, typical work for this position includes:
- Scheduling and monitoring the production of shop work to meet customer demand
- Working with management to build, train and certify a team of technicians to carry out shop service and rental department functions.
- Assisting immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performance
- Managing risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor quality and safety specifications.
- Preserving complete and accurate shop records and maintaining record keeping systems
- Completing Post Accident inspections and reports as necessary
- Acting as liaison between customer, store, AHQ and vendor on resolving highest-level repair problems
- Resolving action sports equipment non-conformity and warranty issues
- Researching and reporting significant quality and safety issues to Assistant Store Manager and the Product Quality Research Analyst at AHQ. Advising of alternatives or solutions before proceeding with work.
- Ordering shop materials, tools, supplies, and parts
- Assembling and repairing action sports equipment to REI and/or vendor standards
- Maintaining equipment and ensuring a clean, secure and safe work environment
Bring your passion and expertise
You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. As a Master Technician your job is to train the bike shop staff, ensuring the cycling shop staff is equipped to handle REI customers’ bicycle service needs. If you like repairing equipment, managing risk and building teams of technicians to carry out service department functions then this is the role for you! Here are some skills that we look for in our Master Technicians:
- Successful completion of Barnett Bicycle Institute/REI certification within 6 months of hire
- 3+ years bike and/or ski shop experience or equivalent; previous shop management experience is preferred.
- Proven problem-solving ability: effectively identifying, analyzing, following through and resolving issues and a proven ability to show attention to detail
- Interest in working in an environment committed to providing a superior sales and service experience while increasing sales through service.
- Demonstrated ability to lead, motivate and develop others, and build a strong shop team.
- Effective communication skills-- clear, concise and positive.
- Ability to maintain open and positive relations with employees and customers
- Interest in developing own skills and knowledge
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Ability to up to 50 pounds, with assistance
Why you'll love it here
Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!
Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes:
- A workplace built on respect, integrity, and balance
- Healthcare coverage for full-time employees
- A competitive bonus/ incentive program
- REI Retirement Plan
- Generous gear and merchandise discount
- Paid time off
- Professional growth and development opportunities
REI is proud to be an Equal Opportunity Employer
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 19 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 11,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer