Supervisor, REI Adventures Travel

Posted Date: Apr-12-2017

Job ID: 6623

Job Type: Full Time

Job Function: Travel & Adventure

City: Kent

State: Washington

What's cool about this job

This job contributes to REI’s success by supporting and leading the Program Coordinator team responsible for ensuring excellence in ongoing day-to-day trip operations. The Program Coordinator Supervisor ensures all Program Coordinator responsibilities and job functions are fulfilled and that business objectives met as a result. Communicates operating procedures and performance expectations to staff and oversees individual contributors’ work toward goals. The Program Coordinator Supervisor is responsible for driving process improvement, optimizing operating procedures for vendor communications, overseeing the coordination of private departures and special requests, and coordinating the resolution of customer service issues using high-level conflict resolution and negotiation skills. As a leader in the department, they provide coaching and mentoring to all members of the team. They are also responsible for performance management of an industry leading team including hiring, training, coaching, team building, evaluation and, if necessary, termination of staff. Models and acts in accordance with REI’s guiding values and mission.

Bring your passion and expertise

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.

  • Challenges and inspires employees to achieve business results.

  • Oversee all job functions assigned to the Program Coordinator role, including program operations, quality assurance, customer service/sales support, and miscellaneous project support, including Top Guide event planning.
  • Ensures employees adhere to legal and operational compliance requirements.

  • Continually update documented standard operating procedures and provide training to ensure consistency.
  • Continually enhance the quality of our programs and service to customers. Plan, schedule, and chair team meetings on a regular basis.
  • Contribute to department training including program expertise/product knowledge and operational process.
  • 3 Years Supervisory Experience
  • Experience in adventure travel, wholesale travel, tourism or outdoor education

Why you'll love it here

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes: 
  • A workplace built on respect, integrity, and balance 
  • Healthcare coverage for full-time employees
  • A competitive bonus/ incentive program 
  • REI Retirement Plan 
  • Generous gear and merchandise discount 
  • Paid time off 
  • Professional growth and development opportunities 

REI is proud to be an Equal Opportunity Employer

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.