Posted Date: Apr-12-2017
Job ID: 6623
Job Type: Full Time
Job Function: Travel & Adventure
This job contributes to REI’s success by supporting and leading the Program Coordinator team responsible for ensuring excellence in ongoing day-to-day trip operations. The Program Coordinator Supervisor ensures all Program Coordinator responsibilities and job functions are fulfilled and that business objectives met as a result. Communicates operating procedures and performance expectations to staff and oversees individual contributors’ work toward goals. The Program Coordinator Supervisor is responsible for driving process improvement, optimizing operating procedures for vendor communications, overseeing the coordination of private departures and special requests, and coordinating the resolution of customer service issues using high-level conflict resolution and negotiation skills. As a leader in the department, they provide coaching and mentoring to all members of the team. They are also responsible for performance management of an industry leading team including hiring, training, coaching, team building, evaluation and, if necessary, termination of staff. Models and acts in accordance with REI’s guiding values and mission.
Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
Challenges and inspires employees to achieve business results.
Ensures employees adhere to legal and operational compliance requirements.
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer